1. Booking & Reservation Confirmation

The Lead Guest must be at least 18 years of age and legally capable of entering into the rental agreement.

A reservation is considered confirmed once:

• THE CUBE VILLA has confirmed the booking in writing; and
• the required booking deposit or full rental payment has been received.

Depending on the season, booking period and time remaining before arrival, a booking deposit of between 10% and 50% of the total rental amount may be required. For bookings made less than 30 days before check-in, full advance payment may be required.

Until the required payment has been received, the requested dates may remain available to other guests.

2. Payment

Payment may be made using one of the payment methods confirmed by THE CUBE VILLA:

• bank transfer to our nominated account in Thailand;
• bank transfer to our nominated account in Switzerland;
• Revolut; or
• another payment method expressly approved by us in writing.

Bank charges, intermediary bank fees, foreign exchange fees and other transaction costs are the responsibility of the guest. The full invoiced amount must be received by THE CUBE VILLA.

Any outstanding balance must be paid according to the booking confirmation and, in all cases, before or at check-in.

Where expressly agreed, payment at check-in may be made in CASH in THB or, subject to prior agreement, in USD or EUR.

3. What the Rental Price Includes

Unless otherwise stated in the booking confirmation, the Villa rental includes:

• accommodation for the confirmed number of registered guests;
• daily housekeeping;
• scheduled change of bed linen and towels;
• reasonable electricity and water consumption;
• WiFi / internet access;
• use of the Villa’s facilities and equipment; and
• access to our Concierge Services as described in Sections 26–31.

Guests are requested to use electricity and water responsibly. Excessive, unreasonable or deliberately wasteful consumption is not considered normal residential use.

4. Security / Damage Deposit

A refundable security deposit of THB 68,000 is required at check-in. Subject to prior agreement, an equivalent amount in EUR, USD or CHF in CASH may be accepted.

The security deposit may be used to cover, among other things:

• damage to the Villa, furniture, fixtures, equipment or property;
• lost or damaged Villa property;
• extraordinary or excessive cleaning;
• smoking inside the Villa;
• damage caused by guests or approved visitors;
• costs arising from violations of the Villa Rules;
• outstanding Concierge, service or overtime charges; and
• other amounts properly due under the rental agreement.

The Villa will normally be inspected during or immediately following check-out. Provided that no damage, loss or outstanding charges are identified, the security deposit will be refunded.

If the final cost of damage, repair, replacement or cleaning cannot reasonably be determined at check-out, an appropriate amount may be retained until the actual cost has been established.

5. Maximum Occupancy

The maximum occupancy of THE CUBE VILLA is 8 registered guests, unless otherwise expressly agreed in writing.

• 4 bedrooms
• 4 King Size beds
• maximum accommodation for 8 persons

No additional adult beds can be provided. Children are included in the total occupancy unless otherwise confirmed in writing.

The confirmed number of overnight guests must not be exceeded without prior written approval.

6. Registration of Guests & Visitors

For security and guest administration purposes, all persons staying overnight at the Villa must be registered. The Lead Guest may be requested to provide names and passport or identification details for all members of the group.

Unregistered Guests & Visitors

Only registered guests may stay overnight. Other visitors require prior approval from THE CUBE VILLA or its representative and may be required to register.

Unauthorized overnight guests, unauthorized gatherings or allowing unknown or unapproved persons into the Villa constitute a serious breach of the rental agreement.

The Lead Guest remains responsible for the conduct of all members of the group and any approved visitors.

7. Check-In & Check-Out

Check-In: 1:00 PM–6:00 PM
Check-Out: 9:00 AM–12:00 noon

Earlier or later check-in/check-out is available only upon request and is subject to availability, occupancy, cleaning requirements and staff availability. Additional charges may apply.

Special arrangements should be requested as early as possible.

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8. General Conduct & Respect for the Villa

THE CUBE VILLA is a privately operated luxury residence. Guests are expected to treat the Villa, its furnishings, equipment, staff and surrounding neighbourhood with respect.

Please treat the Villa as you would your own home. Activities likely to cause damage, excessive mess, danger or unreasonable disturbance are not permitted.

9. Quiet Hours, Parties & Noise

During these hours, music, television, conversations and other activities must be kept at a reasonable volume. Excessive noise must also be avoided at all other times.

Loud parties, disruptive gatherings and uncontrolled celebrations are not permitted.

Events, parties, receptions, commercial activities, photo/video productions, weddings or gatherings involving additional persons require prior written approval from THE CUBE VILLA. Additional conditions and charges may apply.

10. Air Conditioning, Energy & Environment

• Turn off air-conditioning when leaving the Villa or when rooms are not in use.
• Air-conditioning must not be set below 20°C.
• Windows and exterior doors must remain closed while air-conditioning is operating.
• Do not operate air-conditioning unnecessarily in unoccupied rooms.

Improper use may cause condensation, moisture and property damage. Any resulting damage or extraordinary cleaning may be charged to the guest.

11. Smoking

This includes bedrooms, bathrooms, living areas, kitchen, indoor corridors, stairways and all other enclosed areas.

Smoking is permitted only in designated outdoor areas, such as balconies and the pool terrace.

If there is evidence of smoking indoors, an additional cleaning fee of USD 200 will be charged. Burns, stains, odours and any other actual damage will be charged separately.

Serious or repeated violations may result in termination of the rental agreement.

12. Cleanliness & Housekeeping

• Living Areas & Kitchen: daily
• Bedrooms & Ensuite Bathrooms: daily
• Bed Linen & Towels: every third day

Please hang towels if you wish to reuse them and place towels requiring replacement in the designated laundry basket.

Daily housekeeping covers normal residential cleaning. Excessive cleaning caused by parties, unusual waste, spills, staining or exceptionally untidy conditions may be charged separately.

Food and drinks should preferably be consumed in the kitchen, dining, living and terrace areas rather than bedrooms and bathrooms.

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13. Furniture, Equipment & Villa Property

Furniture, appliances, electronics, decorative items, kitchen equipment and all other Villa property must be handled with reasonable care and must not be moved or removed without permission.

Damage, breakage, malfunctioning equipment or accidents must be reported immediately.

Guests are responsible for damage, breakage or loss caused by themselves, members of their party or approved visitors, excluding normal wear and tear. Repair or replacement will be charged at reasonable actual cost.

14. Children, Swimming Pool & Safety

Children must be supervised by a responsible adult at all times, particularly around the swimming pool, stairways, balconies and terraces.

There is no permanent lifeguard at the Villa. The pool and other facilities are used responsibly and at the guest’s own risk, subject to applicable law.

Parents and guardians remain fully responsible for the supervision and safety of children in their care.

15. Security

When leaving the Villa, guests should close appropriate doors and windows, secure the property and switch off unnecessary electrical equipment and air-conditioning.

Keys, access codes and security information must not be provided to unauthorized persons.

16. Prohibited Activities

The following are strictly prohibited:

• illegal drugs or substances;
• illegal weapons;
• prostitution or commercial sexual activity;
• illegal gambling;
• fighting, violence or threatening behaviour;
• criminal or illegal activities;
• deliberate property damage;
• dangerous or seriously disruptive behaviour;
• excessive alcohol consumption resulting in dangerous or destructive conduct; and
• unauthorized parties or gatherings.

THE CUBE VILLA maintains a zero-tolerance policy towards illegal activities and serious threats to safety or security. Security personnel or relevant authorities may be contacted where appropriate.

17. Fire & General Safety

Guests must take reasonable precautions to prevent fire, injury and accidents.

Open flames, candles and other potentially dangerous heat sources must not be used without approval. Emergency exits, access routes and safety equipment must not be blocked, removed or tampered with.

Fire, significant water leaks, electrical problems or other potentially dangerous situations must be reported immediately.

18. Serious Breach of Villa Rules

A serious or repeated violation may result in:

• a warning;
• additional cleaning or damage charges;
• removal of unauthorized persons;
• involvement of security personnel or relevant authorities; or
• immediate termination of the rental agreement and requirement to leave the Villa.

This includes illegal activity, violence, unauthorized parties, substantial disturbance of neighbours, deliberate or reckless property damage, unauthorized overnight guests and serious or repeated violations of the Villa Rules.

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19. Cancellation by the Guest

The booking deposit is generally non-refundable.

• More than 30 days before check-in: booking deposit retained.
• 30–15 days before check-in: 50% of the total confirmed rental amount.
• 14 days or less before check-in: 100% of the total confirmed rental amount.
• No-show: 100% of the total confirmed rental amount.

Any payments already made will be credited against the applicable cancellation charge. Cancellations must be communicated in writing.

Requests to change booking dates are subject to availability and approval and may, where necessary, be treated as a cancellation and new reservation.

20. Early Departure & Unused Services

No refund will normally be provided for:

• early departure or late arrival;
• a reduced number of guests;
• unused accommodation nights or included services;
• flight delays or cancellations;
• personal changes of travel plans; or
• adverse weather where the Villa remains available as booked.

Guests are strongly advised to obtain suitable travel insurance.

21. Cancellation by THE CUBE VILLA

If exceptional circumstances make it impossible for THE CUBE VILLA to provide the confirmed accommodation, cancellation may be necessary.

Where this is not caused by a breach of these Terms by the guest, payments received for accommodation that cannot be provided will be refunded.

Except where required by applicable law, THE CUBE VILLA is not responsible for consequential costs such as alternative accommodation, flights, transportation, loss of income, loss of holiday time or other indirect costs.

22. Force Majeure & Circumstances Beyond Our Control

THE CUBE VILLA cannot be held responsible for delays, interruptions, inconvenience or additional costs resulting from circumstances reasonably beyond our control, including:

• severe weather or natural disasters;
• fire or flooding;
• civil unrest or government action;
• electricity, water, telecommunications or internet outages;
• transport disruption; or
• other force majeure events.

Where equipment or utilities fail temporarily, we will make reasonable efforts to arrange repair or restoration as soon as possible. Temporary interruptions do not automatically entitle guests to compensation or a refund.

23. Personal Belongings

Guests are responsible for their own cash, valuables, electronic devices, luggage and personal belongings.

THE CUBE VILLA cannot accept responsibility for loss, theft or damage to personal property to the extent permitted by applicable law.

24. Travel & Personal Insurance

THE CUBE VILLA strongly recommends comprehensive travel insurance covering, where appropriate:

• illness and medical expenses;
• accident or injury;
• emergency evacuation;
• trip cancellation or interruption;
• flight disruption;
• loss or theft of luggage and personal property.

25. Third-Party Booking Platforms

For reservations made through Airbnb, Agoda, Booking.com or another third-party platform, the platform’s mandatory booking, payment and cancellation conditions may take precedence where applicable.

However, THE CUBE VILLA Residence Rules, occupancy limits, safety requirements, smoking policy, damage obligations and conduct rules apply to all guests regardless of the booking channel.

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26. Concierge Services – BASIC & Optional PLUS

Our Guest Relations Manager, Ms. Apple, is available daily during regular service hours to assist you and your group.

Our Concierge Services are divided into BASIC and PLUS services. Individual services are subject to staff availability, third-party opening hours, local traffic conditions and other external circumstances.

27. Concierge BASIC Services

Our BASIC Services include assistance with:

• food orders from local restaurants offering delivery;
• taxi and local transportation arrangements;
• restaurant table reservations;
• day trips and sightseeing tours; and
• general local information and recommendations.

Concierge BASIC Service Charge

The service charge is payable at check-out in CASH (THB).

The 5% Concierge BASIC Service Charge does not apply to bookings made through third-party platforms such as Airbnb, Agoda, Booking.com or similar platforms, unless otherwise stated in the respective booking conditions.

The service charge covers THE CUBE VILLA’s own guest-support and concierge assistance. Costs charged by restaurants, taxis, tour operators, attractions, transport providers or other third parties are payable separately by the guest.

28. Concierge PLUS Services

Concierge PLUS Services are optional, chargeable and subject to availability.

Restaurant Food Pickup

If a restaurant does not offer delivery, our staff may collect the order. The restaurant bill and other related costs are charged separately.

Grocery Shopping

Groceries, beverages and other purchases are charged separately. For larger purchases, advance payment may be requested.

External Laundry Pickup / Drop-Off

External laundry or dry-cleaning charges are payable separately. THE CUBE VILLA cannot accept responsibility for damage caused by independent third-party providers, except where required by applicable law.

Simple Breakfast Preparation

For example, egg dishes, muesli and fresh fruit. Food, beverages and ingredients are charged separately. This service does not constitute a professional private-chef service.

Simple Thai Lunch Preparation

Simple Thai dishes may be prepared upon request. Ingredients are charged separately. More elaborate meals, special menus or catering may require an external chef or catering provider and will be quoted separately.

In-House Laundry Service

A light laundry service is available for normal everyday clothing. Delicate, valuable, dry-clean-only, silk or other sensitive items should be handled by a professional laundry or dry-cleaning provider, which we can arrange upon request.

29. Concierge PLUS Service Charge

The calculation may include, where applicable:

• purchased goods, food and beverages;
• third-party service costs;
• fixed pickup, shopping or laundry trip charges;
• meal preparation or in-house laundry charges; and
• other expenses incurred at the guest’s request.

Staff overtime is calculated separately.

All Concierge PLUS charges and outstanding expenses are payable at check-out in CASH (THB), unless another arrangement has been expressly agreed.

Example

If our staff collects food from a restaurant that does not provide delivery, the guest will be charged:

1. the restaurant bill;
2. the applicable THB 200 pickup fee;
3. the additional 10% Concierge PLUS Service Charge calculated on the applicable total; and
4. where applicable, staff overtime.

30. Staff Services Outside Regular Hours / Overtime

Regular staff and Concierge Service Hours are 9:00 AM–6:00 PM.

Overtime may apply, for example, to:

• assistance or service during private dinners;
• shopping or food pickup outside regular hours;
• serving food or beverages;
• additional waiting time; or
• special guest assistance outside regular service hours.

Overtime is subject to staff availability and should preferably be arranged in advance. Partial hours may be charged as a full hour.

Overtime charges are additional to Concierge PLUS fees, the 10% PLUS Service Charge, purchases, transportation and third-party costs.

31. General Concierge Service Conditions

• BASIC and PLUS Services are subject to availability.
• Requests should preferably be made during regular service hours.
• Same-day or last-minute requests cannot always be guaranteed.
• Villa staff are not professional chefs, licensed tour operators, taxi operators or professional dry-cleaning providers unless expressly stated otherwise.
• Third-party services are provided independently; THE CUBE VILLA assists only with their arrangement.
• Prices and availability of external providers may change without notice.
• Guests are responsible for all purchases and third-party costs incurred at their request.
• Special requests involving substantial additional work may be quoted separately.
• All outstanding Concierge, purchase, overtime and third-party charges must be settled no later than check-out.

Once a food order, transportation service, tour, restaurant reservation or other external service has been confirmed at the guest’s request, any cancellation, amendment or no-show charges imposed by the third-party provider remain the guest’s responsibility.

32. Acceptance of the Rental Policy & Villa Rules

These Rental Policy, Villa Rules and General Terms and Conditions form an integral part of every reservation and rental agreement for THE CUBE VILLA KALIM PHUKET.

The Lead Guest is responsible for communicating these Terms to all members of the group.

Failure by THE CUBE VILLA to immediately enforce a particular provision does not constitute a waiver of that provision. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

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